Personal Customer Service
Customers will receive every reasonable amenity and accommodation for a pleasant experience with this brokerage.
I will take accurate notes of your desires and dreams, wood and performance preferences. The notes will be forwarded to builder Ryan Thorell for feedback, and this cycle will continue until your dream guitar is documented and agreed to in writing. Buyers will receive images of the actual woods to be used for their specific instrument.
After we all agree on the exact guitar build specs and materials, an invoice is sent showing the total amount due and 25% deposit required. An ETA will be put in writing. Current lead time is 11-12 months.
At times during construction and convenient to builder Ryan Thorell I will visit the shop (seven minute drive from me). Each guitar commissioned will have its design and build process documented in story, narrative and images privately, at our public blog or both (buyer’s choice). Buyers will receive a permanent digital copy of their guitar’s design and build history from beginning to delivery.
Payment Methods
- Direct Bank Deposit
- Paypal, please add 3% for Premium Account fees
- Money Order only from recognized institutions; merchandise paid for by money order is shipped only after the issuing institution confirms the instrument has cleared. Please be aware such payment is not same as cash.
- Cashier’s Check only from recognized banking institution located in the continental 48 states of the USA. Merchandise paid for by Cashier’s Check is shipped only after the issuing institution confirms the instrument has cleared. Please be aware such payment is not same as cash.
Returns
“In stock” guitars sold at our regular prices as marked may be returned for refund minus all “out of pocket” expenses and minus a re-stocking fee if entered into the shipper’s possession within seven days of receipt. Special accommodation instruments are final sale.
Special order guitars not “overly personalized” may be returned in the same condition as received, for any reason, shipped within seven days after receipt for a full refund minus all shipping, insurance, and credit card/Paypal processing fees. The more unique and personalized the instrument the more likely the sale may be final. “Refund Applies” or “Final Sale” will be clearly stated before payment is accepted. Performance wise I stand behind every guitar sold, but the difficulty in selling a highly personalized guitar might require a “Final Sale” policy.